Clients had the problem that they could not get much information and statistics in their hands about all the bounced emails that were sent to the recipient. There was no way of getting a statistical result of all of the emails that were bounced, opened and the emails that were sent correctly. A statistical measure that could measure any distortion caused in between the email medium, therefore, the need was to get a summary of emails that were sent and those, which were bounced.
Another need was to know that after receiving the email by the recipient, when did they first time open it? What was the last time the recipient opened the email? A folder where all of the bounced emails were shown was also needed. It needed to be shown in some statistical measures such as tables and charts. There was no certain software, which could use these statistical measures and generate a result. An excel file was needed for these statistical measures to make them of some use.